# Terms and Conditions **Last Updated: September 2026** Welcome to **Tumyto**. These Terms and Conditions ("Terms") govern your access to and use of the Tumyto mobile application, website, and related services (collectively, the **"Platform"**). Tumyto is operated by **MS Brahmas Solutions**, a sole proprietorship operating under the brand name **Tumyto** ("Tumyto", "we", "us", or "our"). By accessing the Platform, creating an account, placing an order, creating a meal subscription, or otherwise using our services, you agree to these Terms and our applicable policies. If you do not agree with these Terms, please do not use the Platform. --- ## 1. About Tumyto Tumyto is a technology-enabled platform that allows customers to discover tiffin and meal providers, explore menus, create meal subscriptions, manage scheduled meals, and access related services. Depending on the service selected, meals may be prepared, packaged, and/or delivered by: - Tumyto or an affiliated kitchen; - independent tiffin service providers; - restaurants or cloud kitchens; - third-party delivery partners; or - other food service providers available through the Platform. The identity of the applicable provider may be displayed on the Platform at the time of subscription or ordering. Independent providers are responsible for the preparation, quality, packaging, hygiene, regulatory compliance, and delivery of their meals to the extent those activities are performed by them. Tumyto may facilitate discovery, subscriptions, payments, customer support, technology, order management, refunds, credits, and other services through the Platform. --- ## 2. User Accounts You may be required to create or maintain an account to use certain features of Tumyto. You are responsible for: - providing accurate and current information; - maintaining access to the phone number or other credentials associated with your account; - providing accurate delivery information; - keeping your account secure; and - promptly notifying Tumyto if you believe your account has been accessed without authorization. You are responsible for activities carried out through your account unless prohibited by applicable law. Tumyto may restrict, suspend, or terminate accounts that are used fraudulently, abusively, unlawfully, or in violation of these Terms. --- ## 3. Meal Subscriptions Tumyto allows customers to create meal subscriptions based on available providers, menus, locations, dates, meal timings, and other options displayed on the Platform. A subscription may include one or more scheduled meals across multiple days. Before confirming a subscription, customers should carefully review: - selected provider; - selected meals; - delivery dates; - meal timings; - delivery address; - subscription duration; and - total payable amount. Availability of particular meals, providers, dates, locations, or delivery slots is not guaranteed indefinitely and may change based on operational capacity. --- ## 4. Pause, Skip and Change Certain Tumyto subscriptions allow customers to **pause, skip, or change scheduled meals**. These features are subject to the applicable cut-off times, provider availability, menu availability, operational limitations, and rules displayed on the Platform. Requests submitted after the applicable cut-off time may not be accepted. Where an eligible meal is successfully skipped, paused, changed, or otherwise adjusted, the corresponding amount may be adjusted through the customer's Tumyto balance, credits, subscription balance, or another mechanism displayed on the Platform. Credits issued by Tumyto: - may be used toward eligible future transactions on the Platform; - may be subject to applicable validity periods or usage conditions displayed to the customer; - are not necessarily transferable between accounts; and - may not be redeemable for cash except where required by applicable law or expressly permitted by Tumyto. The applicable adjustment will depend on the type of subscription and the circumstances of the request. --- ## 5. Orders and Subscription Confirmation An order or subscription request is considered confirmed only after successful creation and, where applicable, successful payment or confirmation by Tumyto. Tumyto may reject or cancel an order or subscription where reasonably necessary, including due to: - meal or provider unavailability; - incorrect pricing or technical errors; - payment failure; - suspected fraudulent activity; - delivery location restrictions; - provider capacity; - safety concerns; or - operational circumstances beyond reasonable control. Where Tumyto or the provider cancels a prepaid meal for reasons not attributable to the customer, an appropriate refund, credit, replacement, or adjustment may be provided in accordance with the circumstances and applicable law. --- ## 6. Pricing and Payments Prices displayed on Tumyto may vary depending on the provider, meal, subscription configuration, delivery location, taxes, fees, offers, or other applicable charges. The final amount payable will be displayed before payment or confirmation wherever applicable. Payments may be processed through third-party payment gateways or financial service providers. Their respective terms, privacy policies, and processing rules may also apply. Tumyto does not guarantee the continuous availability of any particular payment method. In the event of a payment failure where money has been debited from the customer's account, settlement or reversal timelines may depend on the customer's bank, payment gateway, UPI provider, card network, or other financial institution. --- ## 7. Cancellations and Refunds Because meals are prepared according to scheduled demand, confirmed meals may not always be cancellable or refundable. Eligibility for cancellation, refund, credit, replacement, or rescheduling depends on: - the status of the meal; - applicable cut-off times; - whether preparation has commenced; - the reason for cancellation; - provider policies; - customer availability; and - other operational circumstances. Where cancellation or refund functionality is available, the applicable conditions will be communicated through the Platform or customer support. Nothing in these Terms is intended to restrict any statutory rights available to customers under applicable law. --- # 8. Delivery Policy ## 8.1 Designated Delivery Point Unless specifically stated otherwise for a particular service, **Tumyto does not guarantee doorstep delivery to individual flats, apartment doors, office desks, upper floors, or locations inside a building or complex.** The standard delivery point is the **main entrance, gate, reception-accessible point, or ground-level entrance** of the customer's building, society, office, PG, hostel, or delivery location. Customers are responsible for collecting their meal from the designated delivery point. The exact delivery point may be determined by the provider or delivery personnel based on accessibility, safety, building rules, and operational feasibility. --- ## 8.2 Gated Societies and Restricted Premises If the delivery address is located inside a gated society, apartment complex, office campus, hostel, PG, or other premises with restricted access, the customer is responsible for arranging any necessary permission in advance. Where applicable, customers should arrange society passes, gate approvals, or other required access before the expected delivery. Delivery personnel are not required to: - complete visitor registration procedures; - provide personal phone numbers or unnecessary personal information; - enter personal details into physical or digital visitor registers; - install third-party visitor-management applications; - wait for security approvals; - wait for entry-pass generation; or - complete other building-specific entry formalities. If the delivery cannot be completed because the customer has not arranged the necessary permissions or does not collect the meal from the designated delivery point, the delivery may be treated as an attempted delivery attributable to customer unavailability. Such meals may not be eligible for a refund, replacement, credit, or compensation, subject to applicable law. --- ## 8.3 Customer Availability Customers must remain reasonably reachable during the expected delivery period. Delivery personnel may attempt to contact the customer using the contact information associated with the order. Customers should collect their meals promptly upon arrival of the delivery personnel. Delivery personnel are not required to wait indefinitely at the delivery location. If a customer: - cannot be contacted; - does not arrive at the designated delivery point; - refuses to collect the meal without a valid service-related reason; or - provides an incorrect or inaccessible delivery address, the delivery may be marked as unsuccessful due to customer unavailability. In such circumstances, the meal may not be eligible for a refund, replacement, or credit, subject to applicable law. --- # 9. Delivery Timelines Our general delivery targets are: - **Lunch:** on or before **2:00 PM** - **Dinner:** on or before **10:00 PM** These timings represent general delivery windows and are not guaranteed exact delivery times. Actual delivery times may vary because of: - traffic congestion; - road closures; - provider preparation delays; - unusually high demand; - festivals; - weather; - vehicle issues; - accidents; - government restrictions; - local disruptions; or - circumstances beyond reasonable operational control. During adverse weather conditions, including heavy rainfall, flooding, storms, cyclones, or similar circumstances, delivery timelines may be extended. Where reasonably possible, Tumyto or the relevant provider will attempt to complete scheduled deliveries despite such disruptions. --- # 10. Food Quality and Provider Responsibility Where meals are supplied by an independent provider listed on Tumyto, the provider is primarily responsible for the preparation, ingredients, hygiene, food safety, packaging, licences, registrations, and quality of the food supplied by that provider. Tumyto may take reasonable steps regarding provider onboarding, customer feedback, complaints, or quality monitoring but does not manufacture or prepare meals supplied independently by third-party providers. If you experience an issue with a meal, you should contact Tumyto support as soon as reasonably possible so that the issue can be reviewed with the relevant provider. Depending on the circumstances, Tumyto may facilitate an appropriate resolution, which may include a replacement, credit, refund, provider investigation, or another reasonable remedy. Nothing in this section excludes responsibilities imposed on Tumyto or a provider under applicable law. --- # 11. Allergies and Dietary Requirements Menu descriptions and ingredient information may be provided by individual food providers. Customers with food allergies, intolerances, medical dietary restrictions, or other specific dietary requirements should exercise appropriate caution before ordering. Unless expressly confirmed, Tumyto and its providers do not guarantee that meals are completely free from allergens or cross-contamination. Customers should contact support before ordering if clarification regarding ingredients or dietary requirements is necessary. --- # 12. Menu and Meal Availability Menus displayed on Tumyto may change periodically. A provider may modify, replace, or discontinue menu items because of ingredient availability, seasonal availability, operational requirements, or other reasonable circumstances. Where a material change affects an already scheduled meal, Tumyto or the provider may offer an alternative meal, adjustment, credit, refund, or other appropriate resolution depending on the circumstances. Images displayed on the Platform may be illustrative. Actual presentation, portion appearance, packaging, or preparation may vary. --- # 13. Offers, Discounts and Promotional Credits Tumyto may periodically provide promotional offers, referral benefits, coupons, discounts, wallet credits, or other incentives. Such promotions may: - have expiry dates; - apply only to selected customers; - apply only to selected providers or locations; - require a minimum subscription value; - be limited to one use per customer; or - be subject to additional promotional terms. Tumyto may withdraw or modify promotional offers where permitted, including where misuse, duplication, manipulation, or fraudulent activity is detected. --- # 14. Customer Conduct Customers must not misuse the Platform or interfere with its normal operation. Prohibited activities include: - fraudulent transactions; - creating accounts for abusive use of promotions; - attempting unauthorized access to the Platform; - manipulating subscriptions, credits, referrals, or payments; - providing intentionally false information; - harassing or threatening providers, delivery personnel, employees, or support representatives; - using the Platform for unlawful purposes; or - attempting to damage, disrupt, reverse engineer, or exploit the Platform. Tumyto may suspend or terminate access where reasonably necessary to protect customers, providers, employees, the Platform, or other users. --- # 15. Communications By using Tumyto, you acknowledge that we may contact you regarding your account, subscriptions, scheduled meals, payments, deliveries, support requests, and other service-related matters. Communications may occur through: - phone calls; - SMS; - WhatsApp; - push notifications; - email; or - in-app communication. Marketing or promotional communications will be handled in accordance with applicable law and available communication preferences. --- # 16. Privacy and Data Sharing Tumyto collects and processes information necessary to operate the Platform and provide its services. Information such as your name, phone number, delivery address, delivery instructions, and relevant order information may be shared with the applicable provider or delivery personnel where reasonably necessary to fulfil your order. Payment information may be processed by authorized third-party payment service providers. Personal information is handled in accordance with our **Privacy Policy** and applicable data-protection requirements. --- # 17. Intellectual Property The Tumyto name, brand, logo, software, interface, designs, graphics, text, databases, technology, and other proprietary materials are owned by or licensed to Tumyto unless otherwise stated. Users may not, without appropriate authorization: - reproduce; - distribute; - modify; - commercially exploit; - reverse engineer; - scrape; - republish; or - create derivative works from any protected part of the Platform. Trademarks, images, menu information, or other materials belonging to individual providers remain the property of their respective owners. --- # 18. Third-Party Services Tumyto may integrate with third-party services including payment gateways, mapping services, communication providers, analytics services, delivery partners, and other technology providers. Tumyto is not responsible for outages or failures occurring solely within independent third-party systems beyond Tumyto's reasonable control. Use of certain third-party services may also be governed by their respective terms and privacy policies. --- # 19. Platform Availability We aim to keep Tumyto available and operational but cannot guarantee uninterrupted access. The Platform may occasionally be unavailable because of: - maintenance; - software updates; - infrastructure failures; - internet or telecommunications failures; - third-party service interruptions; - security incidents; or - circumstances beyond our reasonable control. Features may also be added, changed, suspended, or discontinued as the Platform evolves. --- # 20. Limitation of Liability To the maximum extent permitted by applicable law, Tumyto shall not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances beyond Tumyto's reasonable control. Where services are provided by independent food providers or delivery partners, responsibility for their respective acts or omissions will be determined according to the nature of the service, these Terms, and applicable law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limits any mandatory rights available to consumers under applicable Indian law. --- # 21. Force Majeure Tumyto and participating providers shall not be responsible for delays or failures caused by circumstances beyond reasonable control, including: - severe weather; - floods; - cyclones; - natural disasters; - strikes; - riots or civil disturbances; - government restrictions; - road closures; - widespread internet or telecommunications outages; - epidemics or public emergencies; or - other comparable events. Affected services may be delayed, modified, rescheduled, or cancelled where reasonably necessary. --- # 22. Suspension and Termination Tumyto may suspend or terminate a user's access to the Platform where reasonably necessary because of: - violation of these Terms; - fraudulent or suspicious activity; - misuse of credits, offers, or referrals; - abusive behaviour; - unlawful activity; or - conduct that threatens the security or operation of the Platform. Where appropriate and reasonably practicable, Tumyto may provide notice or an opportunity to resolve the issue. Termination does not affect rights or obligations that arose before termination. --- # 23. Governing Law and Jurisdiction These Terms shall be governed by the laws of **India**. Subject to applicable consumer-protection laws and any mandatory jurisdictional requirements, disputes relating to these Terms or the Platform shall be subject to the jurisdiction of the competent courts in **Kolkata, West Bengal**. --- # 24. Changes to These Terms Tumyto may update these Terms periodically to reflect changes to the Platform, services, business operations, legal requirements, or policies. The updated version will be published on the Platform or website with a revised **"Last Updated"** date. Where required by applicable law or where a change materially affects users' rights, additional notice may be provided. Continued use of Tumyto after updated Terms become effective constitutes acceptance of those Terms, subject to applicable law. --- # 25. Contact Us For questions, complaints, subscription assistance, or support relating to these Terms or Tumyto services, please contact: **MS Brahmas Solutions** **Tumyto** AE-256, Rabindrapally Keshtopur, Kolkata – 700101 West Bengal, India **Email:** [support@tumyto.com](mailto:support@tumyto.com) **Phone:** +91 85850 42266 --- By using Tumyto, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. **Tumyto — Everyday meals, sorted.**